FAQ

General Information

Does my pool gets serviced during a storm?

Yes, we will service your pool weekly. We will only alter your service based on the severity of the storm. Example; If there is lightning in the area, we may only do a chemical only service on your pool to ensure your water remains clean and balanced.

What is your Holiday Schedule?

The week of Thanksgiving and the week of Christmas are non-service weeks, as well as Memorial Day, Independence Day, & Labor Day. Your service and chemicals will be adjusted to account for the missed service.

Do I have to sign a contract for service?

Never, we do not believe in service contacts and always want our work to speak for itself. Our customers value our service and choose to stay with us for the quality of our service.

Are you Licensed and Insured?

Yes, we are both licensed and insured to ensure you are always protected while we provide pool services.

What time does my technician come during the day?

There is not a definitive time on when your technician will arrive, only a day of service. This is due to many changing events that change the route direction and timetable of the technician.

Will I always have the same technician servicing my pool?

Although we strive to provide consistent service and results to keep your pool looking its best, sometimes technicians change service areas. If a change is made, we will ensure your technician has the best training possible and we will communicate the change to you.

What if I have to leave town?

No Problem, let us know as soon as you know your timetable and we will ensure your pool remains clean and operating at its peak while you are out of town.

What if I have a question or concern?

Always feel free to call us and let us know what is on your mind. We are here to make sure you are 100% satisfied. Call us; Andrew 813-377-6986, Drew 813-330-8376

Where's the water level supposed to be and do you fill it during service?

A typical pool water level is halfway up the upper pool tile. Some pools vary due to pool construction so always check to see if your skimmed has plenty of water flowing into it. We do not fill your pool while servicing it due to the chance for overflowing your pool unless we are able to make contact with you while onsite.

How much water should my pool lose weekly from evaporation?

During the summer, a normal amount of water loss is up to a quarter an inch per day and an inch and a half per week. This varies from pool to pool based on many factors.

What are the spots in the bottom of my pool?

Spots can be a variety of things from scaling, metal, or black algae. Our technicians will evaluate the spots and offer solutions to lighten or remove the spots from your pool.

What do I do if my pool is completely green and swamp like?

This means your pool chemistry is off and mother nature has taken over. We offer Green-to-Clean services that can reverse this and make your pool swimmable again. Contact us today to get a free estimate and schedule your services.

Why is my pool a little cloudy?

Your pool might be imbalanced with chemicals or have too many TDS (Total dissolved solids) in your pool. We have many solutions to help clean and clarify your pool water.

What is Bicarb and what does it do?

This is sodium bicarbonate, this is used to raise your PH. Acid is used to lower your PH. PH is a sliding scale that is manipulated to provide optimal swim conditions and the feel of your water.

How much chlorine should my technician add to my pool?

If you have a chlorinate pool, your technician will typically add 1-2 gallons of Chlorine per service. If your pool is a salt pool, your technician can adjust your chlorine production rate of the salt cell.

What are the ideal levels of chemicals for my pool?

PH between 7.4-7.6, Chlorine between 3.0-5.0, Alkalinity 80-100, Salt (for salt pool) 3200, CYA 50-70, Phosphates under 100.

How often should my filter be cleaned?

It depends on what type of filter you have. 1 month for a cartridge filter. 3-6 months for a DE or Sand filter.

Why is my equipment making a loud noise and annoying my neighbor?

Most likely this is a deteriorating pump and will need to be replaced immediately before it completely goes out and negatively impacts your pool.

How long should my pump be running daily?

Typically, about 8 hours per day, although pool size can alter this time recommendation.

How often should I clean the pump and skimmer baskets?

Depending on the amount of leaves and debris your pool gets, 1-2 times per week.

How do I pay my bill?

We accept all forms of payment. We are in the process of setting up autopay and will provide this as the preferred option..

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